1. Eligibility for Returns & Refunds
We accept returns and refunds only under these conditions:
- The product is damaged or defective upon arrival.
- The wrong product was delivered.
- The product is unopened, unused, and in its original packaging (for non-defective returns, if applicable).
2. Return Window
Customers must request a return within 7-14 days of receiving the product.
Returned Orders will be picked within 2-3 days, after the receiving the return request.
After the return period expires, we cannot process returns or refunds.
3. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or refunds for:
Products without original packaging.
Items purchased under discounts or promotions (unless damaged or incorrect).
4. Return Process
To initiate a return, follow these steps:
Contact our customer support at support@navyacloth.com and +91 02873253361 with your order number, proof of purchase, and images of the product (if damaged or incorrect).
Our team will review your request and provide return instructions if eligible.
Ship the product back to us using a trackable shipping method to our return address.
5. Refund Policy
Refunds will be processed within 2-3 business days after we receive and verify the returned product and it will be credited within 7-9 business days to the original payment source.
Shipping charges are non-refundable, unless the return is due to our error (damaged or incorrect product).
